Frequently Asked Questions

First Appointment

What do I need to do before my first appointment? What should I bring?

  • Fill out all new patient forms online. These will be emailed to you once you schedule your initial evaluation.
  • If your insurance company requires it, bring a copy of the referral or prescription from your referring provider.
  • Bring copies of any medical records (x-rays, MRIs, etc.) you think would be helpful for us to see.

How long is my appointment?

  • PT initial evaluations are 55-60 minutes.
  • PT follow-up appointments are between 45-55 minutes.
  • Dance injury consults are 25 minutes.
  • Telehealth ergonomic assessments are 25 minutes.
  • Private ballet lessons are 55 minutes.
  • Private conditioning sessions are 25 or 55 minutes, depending on the service selected.
  • Please see our Payment & Cancellation Policy, which will be emailed to you, for fees related to late cancels, no shows, and late arrivals.

What should I wear?

Comfortable, loose-fitting or stretchy clothing you feel good moving in. If you are coming for your legs or back, please bring shorts. Bring footwear or orthotics you use in your recreational endeavors, including ballet or pointe shoes. Musicians please bring the instrument with which you are having trouble, if it is reasonable portable.

Info on insurance and the out-of-network model

Can you help me figure out my out-of-network insurance benefits?

We are happy to help you navigate this process, however, speaking to your insurance company directly is the only way to accurately determine your out-of-network benefits. Please see our Insurance Worksheet for guidance.

What if I have Medicare or I turn 65 during an episode of care?

Seattle Ortho Arts PT is not contracted with any insurance companies, including Medicare. Under Medicare‚Äôs rules, it is illegal to provide out-of-network services to Medicare beneficiaries. For this reason, we are unable to see Medicare patients for physical therapy. The only way we can legally see a person with Medicare coverage is for services not covered by Medicare, that is, for prevention, wellness, or fitness, or for services that the patient could do on their own, or that the patient could receive from a less-skilled provider like a personal trainer. If there is medical necessity, we cannot legally see you, even if it is your choice to pay cash for the service. 

If you believe you may be a candidate for prevention, wellness, or fitness services, or if you would like a referral to another clinic that does bill Medicare, please contact us to discuss. 

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